Refund policy
Returns & Size Exchanges
Last updated: October 31, 2026
We want you to feel confident ordering from Chase Da Bag. If your size isn’t right, our Size & Fit Guarantee gives you a straightforward way to exchange it.
Size & Fit Guarantee
Ordered the wrong size? Eligible items may be exchanged for another available size within 14 calendar days of delivery.
To qualify, the item must be:
- Unworn aside from trying it on
- Unwashed and unaltered
- Free from stains, odors, deodorant, makeup, pet hair, or other signs of wear
- Returned with its original tags and packaging
- Not marked Final Sale (This will be posted on select items before purchase)
Size exchanges are limited to the same product in a different size and available color, unless it is no longer available, we can exchange for an item of equal value.
How to Request an Exchange
Email contact@shopchasedabag.com within 14 calendar days of the carrier-marked delivery date.
Include:
- Your name
- Your order number
- The item and size you received
- The replacement size you need
Please wait for exchange approval and return instructions before shipping anything back. Returns sent without approval may not be accepted.
Once approved, your return must be shipped within seven calendar days. We strongly recommend using a tracked shipping service.
Exchange Shipping Costs
Customers are responsible for the cost of shipping the original item back to Chase Da Bag.
After the item passes inspection, Chase Da Bag will cover standard shipping for the replacement size within the United States. One complimentary replacement shipment is available per eligible item.
Chase Da Bag is not responsible for return packages lost or damaged while traveling back to us.
Replacement Availability
If your requested size is available when your exchange is approved, we will reserve it for seven calendar days while your return is on the way.
If the replacement size is unavailable, you may choose:
- Another available size or color of the same item
- Another item of the same value
- Store credit for future purchase
Original shipping charges are not included in store credit.
Processing Your Exchange
Please allow 2–5 business days after your return is delivered for inspection.
Once approved, your replacement will be prepared for shipment, and you will receive a new tracking email. Items that do not meet the eligibility requirements may be declined and returned at the customer’s expense.
Refunds
We do not provide cash refunds for incorrect sizing, change of mind, personal preference, or accidental purchases.
Eligible items may receive a size exchange under our "Size & Fit Guarantee." When the requested replacement is unavailable, store credit may be issued as described above.
Original shipping charges are non-refundable.
Final-Sale Items
Only products clearly marked “Final Sale” on the product page at the time of purchase are final sale.
Final-sale merchandise cannot be returned, exchanged, or issued store credit, except when an item arrives damaged, defective, or incorrect.
Final-sale items may include:
- Clearance or archive merchandise
- Mystery items
- Gift cards
- Customized products
- Hygiene-sensitive products, including ski masks
- Any other product clearly marked Final Sale
Using a promotional discount code does not automatically make an otherwise eligible item final sale.
Damaged, Defective, or Incorrect Items
Every order is inspected before shipping. If we made a mistake or your item arrives damaged or defective, contact contact@shopchasedabag.com within seven calendar days of delivery.
Include your order number and clear photographs of:
- The complete item
- The specific problem
- The original packaging
- The shipping label, if the wrong item was received
Do not wear, wash, or remove the tags from the item before contacting us.
After reviewing the issue, we will provide an appropriate resolution. This may include a replacement, store credit, or a refund to the original payment method if a replacement is unavailable. Chase Da Bag will cover reasonable shipping costs when the item was incorrect, damaged, or defective upon arrival.
Damage caused by normal wear, washing, misuse, accidents, or failure to follow the item’s care instructions is NOT considered a manufacturing defect.
Order Changes and Cancellations
If you need to change or cancel an order, email contact@shopchasedabag.com immediately.
We will do our best to help, but changes and cancellations cannot be guaranteed after an order has entered processing or shipping.
Mexico Orders
This section applies to orders delivered to Mexico and takes priority over conflicting provisions elsewhere in this policy.
Size Exchanges
Our 14-calendar-day Size & Fit Guarantee applies to eligible Mexico purchases under the item-condition and availability requirements below. Request an exchange at contact@shopchasedabag.com and obtain return instructions before sending the item back.
For voluntary size exchanges, customers are responsible for return shipping, replacement shipping, and any applicable duties and taxes on the replacement shipment. We will explain the replacement charges before you proceed. Complimentary replacement shipping is available only within the United States.
Order Changes and Cancellation Requests
Email contact@shopchasedabag.com immediately with your order number and requested change. You may request cancellation before your order ships. Requests are reviewed individually, and we cannot guarantee that an order already being prepared can be stopped.
If an order cannot be stopped, any statutory return or cancellation rights remain available.
Mexico Statutory Withdrawal Rights
For purchases covered by Article 56 of Mexico’s Federal Consumer Protection Law, you may withdraw from the purchase within five business days after delivery of the goods or signing of the contract, whichever occurs later.
Notify contact@shopchasedabag.com with your order details, or provide notice through another legally valid method. We will provide return instructions and refund the price paid as required by applicable law. Freight and insurance costs are the customer’s responsibility where permitted by law.
This statutory right takes priority over our exchange-only, final-sale, and non-refundable-shipping provisions. Our voluntary exchange conditions and reporting deadlines do not restrict mandatory cancellation, refund, warranty, or defective-product rights.
Canada Orders
This section applies to orders delivered to Canada and takes priority over conflicting provisions elsewhere in this policy.
Size Exchanges
Our 14-calendar-day Size & Fit Guarantee applies to eligible Canadian purchases, subject to this policy’s item-condition, approval, and availability requirements.
Email contact@shopchasedabag.com within 14 calendar days of delivery. Obtain approval and return instructions before shipping anything back.
For voluntary size exchanges, customers are responsible for return shipping, replacement shipping, and any applicable duties and taxes on the replacement shipment. We will explain the replacement charges before you proceed. Complimentary replacement shipping is available only within the United States.
Damaged, Defective, or Incorrect Items
Contact contact@shopchasedabag.com promptly with your order number and photographs of the issue. Chase da Bag will cover reasonable shipping costs when an item was incorrect, damaged, or defective upon arrival.
Canadian Consumer Rights
Nothing in this policy limits mandatory rights under applicable Canadian provincial or territorial law, including rights relating to defective or misdescribed goods, delivery failures, or cancellation of online purchases.
Where applicable law requires a cancellation, return, refund, or other remedy, those requirements take priority over our exchange-only, final-sale, shipping-charge, item-condition, and reporting-deadline provisions.
United Kingdom Orders
This section applies to orders delivered to the United Kingdom and takes priority over conflicting terms elsewhere in this policy.
Your right to cancel
For eligible online purchases, you may cancel without giving a reason. Tell us before the end of 14 calendar days after the day you, or someone you nominate other than the carrier, receives the goods. If items from one order arrive separately, the period runs from receipt of the last item.
Email contact@shopchasedabag.com with your order number and a clear statement that you wish to cancel. You may use another legally valid method. Prior approval is not required for a valid statutory cancellation.
Returning cancelled purchases
Send the goods back within 14 calendar days after telling us you are cancelling. Contact us for return instructions. Returns are sent to the United States. You pay the direct return-postage cost for a change-of-mind cancellation, unless we agree otherwise or the law requires us to pay. Keep proof of dispatch.
You may inspect and try on the goods as you would in a shop. Our voluntary exchange conditions, including original tags and packaging and the seven-day return-dispatch deadline, do not restrict this statutory right. We may make a legally permitted deduction for loss in value caused by handling beyond what is necessary to inspect the goods.
Refunds after cancellation
We refund payments for the cancelled goods, including applicable taxes as required by law, using the original payment method unless you expressly agree otherwise. For a cancelled full order, the refund includes the cost of our least expensive standard delivery option. Any extra amount paid for an upgraded delivery service is not refunded.
We refund without undue delay and no later than 14 calendar days after receiving the returned goods or, if earlier, evidence that you sent them back. We do not charge a restocking or refund fee.
Exceptions and faulty goods
Discounted or final-sale labels do not remove statutory rights. Cancellation exceptions apply only where the law allows, such as genuinely personalised goods or sealed goods unsuitable for return for health or hygiene reasons that are unsealed after delivery.
Rights relating to faulty, damaged, misdescribed, or incorrect goods are separate from change-of-mind cancellation rights. Contact us promptly so we can arrange the remedy required by law. We cover reasonable return-shipping costs where required. Our reporting deadlines and exchange-only wording do not limit these rights.
Optional size exchanges
You may instead request our voluntary 14-calendar-day Size & Fit Guarantee, subject to its conditions and availability. For voluntary UK exchanges, you pay return shipping, replacement shipping, and applicable replacement duties and taxes, which we explain before you proceed. Complimentary replacement shipping is available only within the United States. Choosing to enquire about an exchange does not remove your statutory rights.
Optional cancellation notice
You can email the following details to contact@shopchasedabag.com: your name and address; order number; goods you wish to cancel; order date; delivery date; and the statement, “I give notice that I cancel my purchase of the goods listed above.” You do not have to use this wording or give a reason.
Questions
For help with an exchange or order issue, contact:
Please include your order number so we can assist you as quickly as possible.
This policy does not limit any rights available under applicable law.