Frequently Asked Questions
How long does it take for my order to ship?
Most orders are prepared and given to the shipping carrier within 1–3 business days. Delivery usually takes another 2–7 business days, although rare delays may extend the total time to two weeks. We ship from San Diego, CA.
Where can I track my package?
You’ll receive a tracking link by email when your shipping label is created. Tracking may take 24–48 hours to begin updating. Contact us if you have a tracking question for your specific package.
What size should I get?
Check the DETAILS and FIT sections on the product page because sizing varies by item. If you still need help, contact us with your height, weight, normal size, and preferred fit and we will send you our best recommendation.
My size is out of stock, what can I do?
Contact us through email or our website chat to check availability. Select drops generally will not be restocked and will be marked “Final Sizes Remaining” when only the last sizes are left in stock. Do not wait until your size is no longer available!
Can I return my item?
We do not offer cash refunds for incorrect sizing, accidental purchases, change of mind, or personal preference. BUT most eligible items CAN be returned for a size exchange under our "Size & Fit Guarantee."
How can I start an exchange?
Eligible items may be exchanged within 14 calendar days of delivery. The item must be unworn aside from trying it on, unwashed, unaltered, clean, and returned with its original tags and packaging. Final-sale items are not eligible.
Exchanges are limited to the same product in a different size or available color. If they are sold out, you may choose another item of equal value or store credit.
What are the 3 steps to start an exchange?
Step 1. Email contact@shopchasedabag.com within 14 calendar days of delivery. Include your name, order number or receipt, item and size received, and the replacement size you need.
Step 2. Wait for approval and return instructions before shipping anything. If approved, we will reserve your replacement size and color for seven calendar days.
Step 3. Once approved you must ship the return item back within seven calendar days, with tracking to the provided location. You will have to pay the return shipping cost, and Chase da Bag covers one standard replacement shipment for U.S. orders once we receive the item back. Contact us for any further questions regarding returns.
After we receive your return, allow 2-5 business days for inspection and processing. Your new size will then be on the way and will provide you with the tracking information.
How much is shipping?
Shipping is calculated at checkout based on your order and delivery address. It currently ranges from $4.99-$12.99.
How do I get free shipping?
Spend $100 or more on your U.S. order and free shipping will be applied automatically at checkout. No code is required.
Do you offer international shipping?
Not currently. Chase da Bag ships to all 50 United States, including Alaska and Hawaii.
What happens if my package gets lost or arrives damaged?
If tracking has not updated for five business days or your package is past its estimated delivery date, email contact@shopchasedabag.com with your order number.
If it says “Delivered,” wait until the end of the next business day, check all delivery areas, ask your household or neighbors, and contact the carrier. If it is still missing, email us within five days of the delivery scan.
*For damaged packages, email us with your name, order number, a description of the issue, and clear photos of the item and packaging. Keep all original packaging while we figure out the next best step.*
Damage caused by normal wear, washing, misuse, accidents, or failure to follow the item’s care instructions is NOT considered a damaged package or manufacturing defect and will not be eligible for return or replacement.
Can I cancel or modify my order if I just placed it?
Email contact@shopchasedabag.com immediately. We can often change the size or color of the same item if the order has not entered processing or shipped. You generally have about 1 hour before processing begins, but some orders can ship out within 30 minutes, so changes and cancellations cannot be guaranteed.
Is Chase da Bag clothing sold anywhere else?
No. shopchasedabag.com is the only official online store for Chase da Bag Clothing. We do not have a physical storefront or phone number. Our only official support is available through contact@shopchasedabag.com or the chat icon on our website.
Our only Instagram is @chasedabag619
Our only TikTok is @chasedabag.co
We don't always answer through Social Media Direct Messages, so for any further questions, feel free to reach us through our email: contact@shopchasedabag.com
For other simple questions or concerns you can also use our 24/7 Support Chat found in the bottom right-hand side of our webstore: shopchasedabag.com