Returns & Size Exchanges

Last updated: August 13, 2026

We want you to feel confident ordering from Chase Da Bag. If your size isn’t right, our Size & Fit Guarantee gives you a straightforward way to exchange it.

Size & Fit Guarantee

Ordered the wrong size? Eligible items may be exchanged for another available size within 14 calendar days of delivery.

To qualify, the item must be:

- Unworn aside from trying it on

- Unwashed and unaltered

- Free from stains, odors, deodorant, makeup, pet hair, or other signs of wear

- Returned with its original tags and packaging

- Not marked Final Sale (This will be posted on select items before purchase)

Size exchanges are limited to the same product in a different size and available color, unless it is no longer available, we can exchange for an item of equal value.

How to Request an Exchange

Email contact@shopchasedabag.com within 14 calendar days of the carrier-marked delivery date.

Include:

- Your name

- Your order number

- The item and size you received

- The replacement size you need

Please wait for exchange approval and return instructions before shipping anything back. Returns sent without approval may not be accepted.

Once approved, your return must be shipped within seven calendar days. We strongly recommend using a tracked shipping service.

Exchange Shipping Costs

Customers are responsible for the cost of shipping the original item back to Chase Da Bag.

After the item passes inspection, Chase Da Bag will cover standard shipping for the replacement size within the United States. One complimentary replacement shipment is available per eligible item.

Chase Da Bag is not responsible for return packages lost or damaged while traveling back to us.

Replacement Availability

If your requested size is available when your exchange is approved, we will reserve it for seven calendar days while your return is on the way.

If the replacement size is unavailable, you may choose:

- Another available size or color of the same item

- Another item of the same value

- Store credit for future purchase

Original shipping charges are not included in store credit.

Processing Your Exchange

Please allow 2–5 business days after your return is delivered for inspection.

Once approved, your replacement will be prepared for shipment, and you will receive a new tracking email. Items that do not meet the eligibility requirements may be declined and returned at the customer’s expense.

Refunds

We do not provide cash refunds for incorrect sizing, change of mind, personal preference, or accidental purchases.

Eligible items may receive a size exchange under our "Size & Fit Guarantee." When the requested replacement is unavailable, store credit may be issued as described above.

Original shipping charges are non-refundable.

Final-Sale Items

Only products clearly marked “Final Sale” on the product page at the time of purchase are final sale.

Final-sale merchandise cannot be returned, exchanged, or issued store credit, except when an item arrives damaged, defective, or incorrect.

Final-sale items may include:

- Clearance or archive merchandise

- Mystery items

- Gift cards

- Customized products

- Hygiene-sensitive products, including ski masks

- Any other product clearly marked Final Sale

Using a promotional discount code does not automatically make an otherwise eligible item final sale.

Damaged, Defective, or Incorrect Items

Every order is inspected before shipping. If we made a mistake or your item arrives damaged or defective, contact contact@shopchasedabag.com within seven calendar days of delivery.

Include your order number and clear photographs of:

- The complete item

- The specific problem

- The original packaging

- The shipping label, if the wrong item was received

Do not wear, wash, or remove the tags from the item before contacting us.

After reviewing the issue, we will provide an appropriate resolution. This may include a replacement, store credit, or a refund to the original payment method if a replacement is unavailable. Chase Da Bag will cover reasonable shipping costs when the item was incorrect, damaged, or defective upon arrival.

Damage caused by normal wear, washing, misuse, accidents, or failure to follow the item’s care instructions is NOT considered a manufacturing defect.

Order Changes and Cancellations

If you need to change or cancel an order, email contact@shopchasedabag.com immediately.

We will do our best to help, but changes and cancellations cannot be guaranteed after an order has entered processing or shipping.

Questions

For help with an exchange or order issue, contact:

contact@shopchasedabag.com

Please include your order number so we can assist you as quickly as possible.

This policy does not limit any rights available under applicable law.